Frequently Asked Questions (FAQ)

Orders & Shipping

How long does shipping take?

All our products are made on demand, which means production takes 2-5 business days before shipping. Delivery times vary based on location:

• USA: 5-10 business days
• Canada: 7-15 business days
• International: 10-20 business days

Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package in real time.

Can I cancel or change my order after placing it?

We start processing orders quickly, so cancellations or changes are only possible within the first 24 hours after placing your order. Contact our support team at [your support email] as soon as possible.

Returns & Refunds

What is your return policy?

Since our products are made on demand, we only accept returns for defective or damaged items. If you receive a faulty product, contact us within 7 days of delivery with photos of the issue, and we’ll arrange a replacement.

Do you offer refunds?

Refunds are only available for damaged or incorrect items. If you received the wrong product or a defective item, please reach out, and we’ll make it right.

What if I ordered the wrong size?

Please check our size guide before ordering. Since our products are custom-made, we can’t offer exchanges for size issues, but we’re happy to assist you in finding the right fit for future purchases.

Products & Materials

What kind of materials do you use?

Our apparel is made from high-quality cotton and polyester blends, ensuring comfort, durability, and a great fit. Check the product page for specific material details.

Will the design fade over time?

Our prints are made with high-quality, durable ink. Proper care—like washing inside out in cold water—will help keep your designs looking fresh for longer.

Are your products eco-friendly?

Yes! We use print-on-demand to minimize waste and only produce items when they’re ordered. This helps reduce overproduction and supports sustainable fashion.

Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options at checkout.

Do you offer any discounts or promotions?

Yes! Follow us on social media and subscribe to our newsletter to stay updated on exclusive deals and limited-time offers.

Contact & Support

How can I contact customer support?

For any issues or questions, reach out to us at [your support email] or through our contact form. We aim to respond within 24-48 hours.

Do you have a physical store?

No, FilmyFy is an online-only store, which allows us to keep costs low and offer a wide range of unique designs.